07502 798379
Terms & Conditions
Last updated: 13/06/2025
Welcome to Maries Lucky Paws! These terms of service ("Terms") govern your use of our pet sitting and dog walking services. By booking with us, you agree to these terms.
1. About Us
Maries Lucky Paws (“we”, “us”, “our”) is a UK-based business offering pet services including dog walking, pet sitting (day and overnight), and pet check-ins.
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2. Eligibility
You must be 18 years or older to book any of our services. By making a booking, you confirm that you meet this age requirement.
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3. Bookings & Initial Meeting
• We offer a free initial meeting to meet you and your pet(s).
• If the meeting is missed without 12 hours notice, a £8 rebooking fee applies.
• During this meeting, you will complete and sign an information form with details about your pet(s) and property.
• You must provide accurate and complete information. Failure to do so may result in cancellation of services.
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4. Services & Payments
Dog Walking & One-Off Check-Ins:
• Payment is due on the day of service.
Pet Sitting (Day or Overnight) & Multi-Day Check-Ins:
• A 30% non-refundable deposit is required to secure your booking. This must be paid on the same day the booking is made, unless otherwise agreed.
• Your booking is not confirmed until the deposit is received. If not paid within 24 hours, the dates will remain open to other clients.
• If you need to change your booking dates, and alternative dates are available, your deposit can be transferred to the new booking. Date changes must be requested at least 7 days before the original start date and are subject to availability.
Payment Schedule for Multi-Day Bookings (e.g. Dog Sitting or Multiple Check-Ins):
• 50% of the remaining balance is due on the first day of service.
• The final 50% is due within 12 hours of the last day of the booking.
• You are also welcome to pay the full remaining balance upfront if preferred.
Base Pricing:
• All prices listed or quoted are base rates. Final charges may vary depending on the specific needs, number of pets, travel distance, or additional requirements discussed and agreed upon.
Verbal Agreements:
• Any service arrangements confirmed through messages, emails, or calls will be treated as verbal contracts, and are binding unless otherwise stated.
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5. Cancellations & Refunds
• You must give at least 48 hours’ notice for cancellations.
• The 30% deposit is non-refundable in all cases.
• However, if you need to reschedule and suitable alternative dates are available, your deposit can be transferred to the new dates (see Section 4 for full details).
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6. Failure to Pay
• Failure to pay according to the agreed payment schedule may result in:
• Suspension or cancellation of ongoing or future services
• Refusal to accept future bookings
• Additional late fees or interest at a reasonable rate
• Pursuit of payment through legal means, including recovery of costs and fees associated with collection.
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7. Your Responsibilities
• You agree to disclose all relevant details about your pet(s), including medical, behavioural, or special needs.
• You are responsible for ensuring pets are vaccinated, wormed, and flea-treated unless otherwise discussed.
• Access to your property must be safe and clearly outlined.
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8. Reviews and Feedback
Reviews and public comments are welcome via our Facebook or Google pages. We reserve the right to moderate and respond to any content. You agree to post respectfully and truthfully.
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9. Personal Data
We collect only the necessary information to carry out services (e.g., pet info, contact details, and access instructions).
For more information, see our [Privacy Policy].
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10. Third-Party Services
We use third-party platforms such as Wix, Facebook, Google Business, WhatsApp Business, and Gmail for communication and service management. These providers have their own terms and privacy policies.
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11. Limitation of Liability
We are committed to providing a safe and professional service. However, we are not liable for:
• Accidents, injury, illness, or loss outside our reasonable control
• Damage to property unless caused by gross negligence
• Issues arising from inaccurate or incomplete information provided by the client
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12. Changes to These Terms
These Terms may be updated occasionally. We will post the most current version on our website with an updated effective date.
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13. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales.
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Contact Us
📧 Email:Mftbbusiness@gmail.com
📱 WhatsApp: 07502 798379
🌐 Facebook: https://www.facebook.com/mariesdogwalkingandsitting/
Privacy Policy
Last updated: 13/06/2025
Maries Lucky Paws (“we”, “us”, “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you use our services.
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1. Who We Are
Maries Lucky Paws is a UK-based provider of dog walking, pet sitting, and pet check-in services.
If you have any questions about this policy or your data, you can contact us at:
📧 Email: Mftbbusiness@gmail.com
📱 WhatsApp: 07502 798379
🌐 Facebook: https://www.facebook.com/mariesdogwalkingandsitting/
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2. What Information We Collect
We may collect the following types of personal information:
• Contact details: Name, address, phone number, and email address
• Pet information: Name, species, breed, medical or behavioural issues, vet details
• Home access information: Key codes, instructions, emergency contacts
• Service history: Bookings, payments, cancellations
• Communication records: Emails, WhatsApp messages, forms
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3. How We Use Your Information
We use your information for the following purposes:
• To provide dog walking, pet sitting, or check-in services
• To communicate with you about bookings or emergencies
• To manage payments and service scheduling
• To keep internal records for business and tax purposes
• To comply with legal obligations
We do not use your data for marketing purposes or share it with third parties for advertising.
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4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for collecting and using your data are:
• Contractual necessity: to provide the services you’ve requested
• Legal obligation: for business accounting and tax compliance
• Legitimate interest: for managing and improving our services
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5. How We Store and Protect Your Information
• We store your information securely, whether in physical form (e.g. signed paper forms) or digital form (e.g. emails, WhatsApp messages).
• We take reasonable steps to protect it from unauthorised access, misuse, or loss.
• Only the business owner has access to your private information.
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6. Data Retention
We retain your data:
• For up to 6 years after the end of your last service, for tax and business record purposes
• For shorter periods if no services are ever booked or completed
You can request deletion of your data after services have concluded, unless we are legally required to retain it.
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7. Your Rights
You have the right to:
• Access the personal data we hold about you
• Correct inaccuracies in your information
• Request deletion of your data
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)
Contact us directly to exercise your rights.
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8. Third-Party Platforms
We may store or communicate via:
• Wix (website host)
• Facebook & WhatsApp Business (communication)
• Google Business & Gmail (communication and business listing)
These services have their own privacy policies, and we recommend reviewing them.
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9. Cookies and Website Use
Our website (hosted on Wix) may use cookies to improve user experience and performance. You can manage cookie preferences through your browser settings.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.